Charities are added by scanning their QR code — using the in-app scanner (tap Scan on the home screen) or by tapping a shared charity link. There's currently no way to search or browse for charities in the app; scanning is the way to find one.
This keeps things simple and ensures every charity you see has been shared with you or found in person. Search and browse will be added for other business types in a future update.
From a charity's profile, tap Donate. Choose an amount, pay by card or with your RewardsTick points, and optionally add Gift Aid if you're a UK taxpayer.
Gift Aid lets UK charities reclaim tax on your donation from HMRC at no extra cost to you, if you're a UK taxpayer. You declare it once per charity — after that it's applied automatically to future donations to the same charity, and you can review or change it anytime from Account → Gift Aid declarations.
Yes — every completed donation shows a receipt immediately, and your full donation history is available from your Wallet.
Occasionally a donation takes a little longer to confirm. If it doesn't resolve, contact us at contactuk@rewardstick.com with your donation reference number (shown on the receipt).
Scan your RewardsTick QR code at a participating store's till, or have the store scan your code, to earn points on your purchase.
From your Wallet, tap Redeem — convert points into money off at a participating store, or donate them directly to a charity you've favourited.
No — points have no cash value and can only be redeemed within the app as described above.
From a charity's profile, tap Events to see what's on. Free events confirm immediately; paid events take you through a quick checkout. Either way you get a real ticket with a QR code for entry.
Yes. We never see or store your full card details — they're handled by a secure, PCI-DSS-compliant payment processor, and we only keep a reference so you can reuse a saved card.
Go to Account → Profile details to update your name, photo, or contact information.
Contact us at contactuk@rewardstick.com to request account deletion. Some donation/Gift Aid records may need to be retained for a period as required by HMRC, even after your account is closed.
Email us at contactuk@rewardstick.com and we'll get back to you as soon as we can.